Shipping policy

Shipping Policy

Last updated: 13 August 2026

Thank you for supporting Thy Gift, a small Australian handmade business.

We carefully prepare and package each order before sending it to you.

1. Shipping Within Australia

Thy Gift currently ships orders within Australia.

Available shipping options and the applicable shipping costs will be displayed at checkout based on your delivery address and order.

2. Order Processing

We aim to process and dispatch orders as promptly as reasonably possible.

Because Thy Gift is a small handmade business, processing times may vary depending on order volume, product availability and whether an item needs to be prepared or made to order.

If there is an unexpected delay that significantly affects your order, we will make reasonable efforts to contact you.

3. Delivery Times

Delivery times depend on the shipping provider, your location and the delivery service selected at checkout.

Any delivery timeframe provided by Thy Gift or the shipping provider is an estimate and is not a guaranteed delivery date.

Delivery may take longer during:

  • weekends and public holidays;
  • peak shopping periods;
  • sales or promotional periods;
  • adverse weather;
  • postal or courier disruptions; or
  • other circumstances outside our reasonable control.

4. Shipping Address

Please make sure your delivery address is correct before completing your order.

Thy Gift is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible at thygif7@gmail.com.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

5. Tracking

Where tracking is available, tracking information will be provided to you after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been lodged with the shipping provider.

6. Delivery Delays

Once your order has been dispatched, delivery is handled by the relevant postal or courier provider.

If your parcel is delayed, please contact us at thygif7@gmail.com with your order number and tracking information where available.

We will do our best to assist in following up the delivery.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

7. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;
  • photographs of the damaged product;
  • photographs of the packaging; and
  • photographs of the shipping label where possible.

This information helps us assess the issue and communicate with the delivery provider where necessary.

Your rights under Australian Consumer Law are not affected by this process.

8. Missing Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us so that we can assist with checking the delivery status.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check your delivery location, mailbox, safe place and with other household members or neighbours where appropriate.

We will assist with enquiries with the shipping provider where reasonably possible.

9. Local Pickup

If Thy Gift offers local pickup for a particular product or event, the available pickup information and instructions will be provided at checkout or communicated directly to the customer.

10. International Shipping

At this time, Thy Gift does not guarantee international shipping availability.

If international shipping becomes available, the applicable shipping options, costs and any relevant conditions will be displayed at checkout.

11. Contact

If you have any questions about shipping or delivery, please contact:

Thy Gift
Email: thygif7@gmail.com

Please include your order number whenever contacting us about an existing order.


Important

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available to you under Australian Consumer Law.